Política de Privacidad

1. Introduction

FluenTea ("we", "us", or "our") operates the FluenTea language learning platform. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First name and last name
• Profile pictures
• Language preferences
• Learning progress and activity data

2.2 Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include:

• Browser type and version
• Pages you visit on our Service
• Time and date of your visit
• Time spent on pages
• Unique device identifiers

2.3 Communication Data

When you use our voice and video features:

• Voice recordings for language learning purposes
• Chat messages between users
• Video call metadata (duration, participants)

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis to improve our Service
• To match you with language partners and teachers
• To personalize your learning experience
• To process voice data for language learning feedback

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Performance of a contract when providing our Service
• Your consent for specific processing activities
• Legitimate interests in operating and improving our Service
• Compliance with legal obligations

5. Data Storage and Security

We use industry-standard security measures to protect your personal data. Your data is stored on secure servers and is encrypted in transit. However, no method of transmission over the Internet is 100% secure.

We retain your personal data only for as long as necessary to provide you with our Service and as described in this Privacy Policy.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request and download a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Download a copy of your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected] or through your account settings.

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Services

We may use third-party services that collect, monitor and analyze data:

• LiveKit for video/audio calling
• AI services for language processing
• Analytics services for usage statistics

9. Children's Privacy

Our Service is not intended for use by children under 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: FluenTea Inc., 3549 Holly Lane, Cincinnati, OH 45208, USA